Customer Service Advisor (Fixed Term)

About the role

DHL is seeking a Customer Service Advisor to join its international logistics team on a fixed‑term basis. You will handle a full suite of customer service tasks, including bookings, enquiries, shipment status, and tracking, via phone, email and chat.

Key responsibilities

• Assist the CS Team‑Leader or Head of Customer Service with orientation and on‑the‑job training for new recruits.
• Accept and register bookings, offer alternatives, and identify sales leads or value‑added services during interactions.
• Respond to customer calls, emails and chat queries promptly, maintaining professionalism and empathy.
• Liaise with Operations and other departments to resolve customer issues efficiently.

Required profile

• Minimum 2 years experience in DHL sales, operations or customer service, or similar call‑centre environment.
• University degree or higher diploma.
• Fluent in French and English, both written and spoken.

Required skills

• Typing speed of at least 30 wpm.
• Excellent telephone, conflict‑resolution, selling, negotiation and interpersonal skills.
• Technical proficiency with telephone and order‑booking systems.