Content Moderator – Trust & Safety Specialist

About the role

We are looking for a dedicated Content Moderator to join our Trust & Safety team. Working remotely, you will help keep our platform safe and welcoming by reviewing user‑generated content and ensuring it complies with community standards and legal requirements.

Key responsibilities

• Review and act on reported text, images, and videos, focusing on high‑priority queues and edge cases that need human judgement.
• Monitor daily queues to spot emerging abuse patterns and promptly escalate them to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions and participate in calibration sessions.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Serve as a designated responder during “red alert” situations such as graphic live‑streamed events or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety operations, or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional cultural nuances and the ability to differentiate hate speech from protected political expression.
• Track record of maintaining quality metrics while processing 80‑100+ content pieces per hour.

Required skills

• Proficiency with moderation platforms such as Hive, Besedo, and Salesforce.
• Comfortable using Google Workspace tools.