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Competences
Experience
Business Development / Customer Support
ATS Ceramic Tiles
2022-01 -
Engaged prospective and existing clients via WhatsApp, email and phone, achieving a 95 % issue‑resolution rate and strengthening trust in remote services. Managed inbound sales enquiries, converting leads into loyal customers and increasing repeat business by 30 %. Coordinated international logistics and shipment tracking, improving delivery satisfaction and reducing complaints. Contributed to digital marketing discussions and customer acquisition strategies with the marketing team.
Client Support Executive
Julius Berger Nigeria Plc
2020-05 - 2021-12
Maintained client touchpoints across project lifecycles, ensuring satisfaction through scheduled check‑ins and documentation follow‑up. Strengthened stakeholder relationships by addressing post‑handover queries with professionalism and minimal supervision. Utilised CRM tools to track interactions and support seamless project handover.
Customer Service Agent
ITB Real Estate Ltd.
2019-01 - 2020-04
Managed tenant and client enquiries, captured insights in CRM systems and coordinated responses across departments. Optimised inquiry and complaint scripts, improving service resolution time and efficiency by 25 %. Supported cross‑functional teams to ensure timely issue resolution.
Business Development Associate
UT Consult Nigeria
2017-06 - 2018-12
Served as first point of contact for business enquiries and complaints, enhancing the firm’s professional representation. Scheduled site visits and client meetings, generating reports that informed leadership decisions. Assisted in lead generation and market research activities.
Formation
B.Sc. & M.Sc. in Architecture, Nnamdi Azikiwe University, Awka, Nigeria
Langues
English
fluent
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