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Competences
Experience
Inbound Sales & Customer Service Representative
CNEXIA (Bell Partner)
2026-06 -
Engages customers through inbound sales conversations, identifies needs and recommends suitable service options. Handles objections professionally and maintains accurate interaction records in the CRM. Balances customer experience with sales objectives while ensuring data‑handling quality standards. Escalates complex enquiries and coordinates with colleagues to resolve issues efficiently. Contributes to team targets by delivering disciplined follow‑up and detailed documentation.
Customer Service & Sales Agent
TELUS Digital
2024-10 - 2026-06
Supported B2B sales and customer service interactions, discovering client needs and explaining service benefits. Built rapport, handled objections and complaints, and ensured professional, solution‑focused communication. Maintained accurate customer information in the CRM and adhered to quality and workflow standards. Operated in a target‑driven environment, prioritizing accuracy and customer satisfaction. Collaborated with teammates to adapt to workflow changes and sustain consistent service delivery.
Langues
Francais
fluent
English
fluent
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