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Competences
Experience
IT Service Manager / IT Manager
Djiboutian Coast Guard
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Coordinated day‑to‑day IT service activities to ensure availability and reliability of operational systems. Administered and maintained Linux servers and Windows Server environments, handling system, application, user account and network issues. Trained and supported IT staff on Linux, Windows Server administration and structured troubleshooting practices. Promoted secure IT practices, produced technical documentation and ensured consistent incident and service request handling.
IT Service Agent
Banking Sector
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Provided critical IT support in a banking environment, managing servers, networks and business applications. Diagnosed and resolved hardware, software, connectivity and user‑access problems, ensuring high availability and responsiveness. Assisted users with IT tools and operational procedures, contributing to reliable business operations.
Formation
Professional Master’s Degree in Cybersecurity
Langues
Francais
fluent
English
fluent
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