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Competences
Experience
University Counsellor & Programme Coordinator
Higher Education Institution, Zambia
2025-05 -
Coordinate programmes from needs identification through planning, implementation and reporting, engaging academic units, employers, NGOs and public institutions. Lead an experiential learning workstream for 45+ students and 40+ host organisations, managing placement tracking and stakeholder follow‑up. Develop concept notes, proposals, SOPs and budget submissions tailored to stakeholder requirements. Support career clinics and student development programmes covering employability, CV writing, interview preparation and entrepreneurship. Facilitate training sessions and SAFIEN activities for 30+ students, ensuring accurate records and effective communication.
Assistant Store Supervisor
Painted Wolves Investments / Fortune Foods – Engine Quickshop, Zambia
2021-10 - 2023-12
Supported 24‑hour retail operations, supervising a team of 8+ employees and overseeing customer service, stock management and purchasing. Monitored sales trends, stock movement and replenishment, resolving supplier discrepancies to maintain product availability. Produced Excel reports on sales, purchases and gross profit to inform commercial decisions. Assisted with promotions, merchandising, pricing strategies and new product launches while addressing customer inquiries. Managed till operations, cash reconciliation and cash‑in‑transit processes with high accuracy.
Personal / Executive Assistant & Business Operations Coordinator
Multi‑Business Portfolio, Zambia
2019-11 - 2021-09
Provided confidential administrative support to senior management across multiple business units, handling correspondence, records and follow‑up. Coordinated suppliers, contractors and service providers, supporting procurement, banking administration and operational setup. Managed recruitment administration, employee documentation, contracts and payroll processing. Reviewed operational and financial control information, identified discrepancies and coordinated corrective actions to improve efficiency.
Business Development & Start‑up Operations Coordinator
Hyge Trading, Zambia
2019-01 - 2019-11
Conducted pre‑opening market research and feasibility studies to inform business launch strategy. Assisted in planning and coordinating operational set‑up, including supplier sourcing and regulatory compliance. Developed early‑stage proposals and pitch decks for potential investors and partners. Supported the creation of standard operating procedures and initial marketing materials to position the start‑up in the local market.
Langues
English
fluent
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