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3 ans d'experience

Competences

Bilingual Communication Customer Service Excellence Problem Resolution Adaptability Teamwork Client Relations Interpersonal Skills Organizational & Time Management Cross-Cultural Communication High Pressure Management Cash Handling and POS Operation Administrative Support & Scheduling Childcare & Safety Awareness Client Data Management

Experience

Customer Service Specialist

Restaurants, Rabat

2024-04 - 2025-05

Delivered high‑quality dining service to a diverse clientele in a fast‑paced environment, enhancing customer satisfaction through attentive service and product knowledge. Managed cash and handled complex order processing, ensuring accuracy and efficiency under pressure. Served as the primary point of contact for all stakeholders, effectively managing the front desk and coordinating guest interactions.

Childcare Assistant

Restaurants, Rabat

2023-01 - 2024-03

Provided attentive and nurturing care for young children, ensuring their safety and comfort during daily activities. Developed strong communication skills through interaction with children and clear, reassuring communication with parents regarding child progress and safety protocols. Demonstrated patience, responsibility, and strong situational awareness in managing groups of children.

Administrative Assistant

Restaurants, Rabat

2022-02 - 2022-10

Served as the primary point of contact for all stakeholders, effectively managing the front desk. Performed administrative duties, including managing sensitive scheduling, student data, and handling simultaneous communications via phone, email, and in‑person inquiries. Utilized client data management tools to maintain accurate records and support operational efficiency.

Langues

Arabic

native

English

intermediate

French

intermediate

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